FAQs

Frequently Asked Questions

Product FAQs

1. What is the XTAND Orion Sports Strap?

XTAND Orion is an smart sports strap designed to provide intelligent, dynamic fit for active movement during movement. Unlike traditional static knee straps, it adapts to different movement patterns and adapts support to different activities.

2. How is XTAND Fitness Strap different from a traditional knee strap?

Traditional knee straps mainly rely on fixed compression. XTAND Orion combines focused compression with motion-adaptive design and dynamic adaptive fit, allowing the product to adjust to movement instead of providing the same static pressure at all times.

3. How does the AI technology work?

XTAND Orion features an adaptive design that adjusts to different activities and adjust support according to your activity, helping provide a more responsive fit during everyday movement and exercise.

4.  Is XTAND Orion for professional athletes?

No. Orion is designed for both everyday active users and athletes. It can be used during workouts, sports, walking, climbing stairs, and other activities where additional comfort during activity is desired.

5. What is the XTAND Orion designed for?

XTAND Orion is designed to provide added comfort during physical activity.

6.  What if I feel discomfort while wearing it?

Stop using the product and check the fit and positioning. Make sure it is not excessively tight or incorrectly positioned.If the fit doesn't feel right, adjust the strap position. For any concerns, contact our support team.

Shipping, Returns & Warranty

1.  How do I make a warranty claim?

Contact our customer support team with your order number or proof of purchase, along with photos or videos showing the problem. Once the issue has been reviewed, we will provide the appropriate warranty instructions.

2.  Where can I contact XTAND?

For product questions, returns, exchanges, or warranty support, contact us at
service@xtandtech.com. Please include your order number when contacting us about an existing purchase.