Terms of service
Welcome to XTAND. These Terms of Service (“Terms”) govern your access to and use of the XTAND website, including any purchases, products, services, features, and content available through xtandtech.com.
By accessing our website, using our services, or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website.
1. Online Store Terms
By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
You may not use our website, products, or services for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations while using our services.
You must not transmit viruses, malicious code, or other technologies intended to damage, disrupt, or interfere with the operation or security of our website.
2. Products and Services
XTAND makes reasonable efforts to ensure that product descriptions, specifications, images, features, colors, and other information displayed on our website are accurate.
However, actual product appearance may vary slightly due to screen settings, lighting conditions, manufacturing tolerances, product improvements, or other reasonable factors.
We reserve the right to modify, improve, update, or discontinue products, features, specifications, or services where permitted by applicable law.
3. Product Availability
All products and services are subject to availability.
We may limit the quantities of products available for purchase or discontinue certain products without prior notice where reasonably necessary.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include cancellation and a refund to your original payment method.
4. Orders
All orders placed through our website are subject to acceptance and availability.
After placing an order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance of the order.
XTAND reserves the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized transactions
- Incorrect product or pricing information
- Payment authorization issues
- Product availability
- Duplicate or unusually large orders
- Shipping restrictions
- Other legitimate operational or legal reasons
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to your original payment method.
5. Pricing and Payment
Product prices are displayed in the applicable currency shown on our website or during checkout.
Shipping charges, taxes, duties, or other applicable fees may be displayed separately during checkout.
We reserve the right to change product prices or promotions where permitted by applicable law. Price changes will not normally affect orders that have already been accepted.
You agree to provide current, complete, and accurate billing, payment, and contact information when placing an order.
6. Shipping and Delivery
Orders are shipped according to the shipping options available for the customer's destination.
Delivery times displayed on our website are estimates and may vary depending on destination, carrier operations, customs procedures, weather, peak seasons, public holidays, and other circumstances outside our reasonable control.
For complete information regarding order delivery, tracking, shipping charges, customs, and related matters, please review our Shipping Policy.
7. Returns, Refunds and Exchanges
Eligible purchases may be returned within the applicable return period, subject to our return conditions.
Refunds, exchanges, return shipping responsibilities, and other after-sales matters are governed by our Refund & Return Policy.
Please review the applicable policy before initiating a return.
8. Limited Warranty
Eligible XTAND products purchased through our official website may be covered by our applicable 1-Year Limited Warranty.
Warranty coverage is subject to the conditions and exclusions stated in our warranty policy.
The warranty generally does not cover normal wear and tear, cosmetic damage that does not affect functionality, misuse, accidents, improper storage or maintenance, unauthorized modification or repair, or failure to follow product instructions. These exclusions reflect the warranty framework in your existing after-sales policy.
Nothing in our warranty terms is intended to limit any mandatory rights you may have under applicable consumer protection laws.
9. Product Use and Safety
XTAND products should be used in accordance with the instructions, fitting guidance, warnings, and other information provided with the product or made available through our website.
Customers are responsible for using products appropriately and for their intended purpose.
Product performance and individual experience may vary depending on factors including activity, fit, usage, physical condition, and environment.
Unless expressly stated otherwise, information provided through the XTAND website is intended for general informational purposes and should not be considered a substitute for professional medical diagnosis, treatment, or advice.
If you have an injury, medical condition, or concerns about whether an XTAND product is appropriate for you, please consult an appropriate healthcare professional before use.
10. Accuracy of Website Information
We make reasonable efforts to ensure that information presented on our website is accurate and current.
However, occasional typographical errors, inaccuracies, or omissions may occur in product descriptions, pricing, promotions, availability, shipping information, or other website content.
Where permitted by applicable law, we reserve the right to correct such errors and update information when necessary.
11. Intellectual Property
Unless otherwise stated, all content available through the XTAND website, including but not limited to:
- XTAND trademarks and logos
- Product names and designs
- Photographs and videos
- Graphics and illustrations
- Text and written content
- Website design and layout
- Software and digital materials
is owned by, licensed to, or otherwise lawfully used by XTAND.
You may not copy, reproduce, distribute, modify, publish, sell, license, or commercially exploit our intellectual property without prior written authorization, except where permitted by applicable law.
12. User Content
If you submit reviews, comments, photographs, videos, feedback, suggestions, or other content through our website, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, fraudulent, defamatory, abusive, infringing, malicious, or otherwise violates the rights of another person.
Where permitted by applicable law and subject to our Privacy Policy, you grant XTAND permission to use content you voluntarily submit for purposes reasonably related to operating, improving, and promoting our products and services.
13. Third-Party Services and Links
Our website may use or contain links to third-party services, including payment providers, shipping carriers, analytics providers, social media platforms, applications, or other external websites.
Third-party services may be governed by their own terms and privacy policies.
XTAND is not responsible for the independent content, availability, security, or practices of third-party services except to the extent required by applicable law.
14. Prohibited Uses
You may not use our website or services to:
- Engage in fraudulent or unlawful activity
- Violate intellectual property rights
- Transmit malware or malicious code
- Attempt unauthorized access to our systems
- Interfere with website security or functionality
- Collect information about other users without authorization
- Submit false or misleading information
- Abuse promotions, discounts, refunds, or payment systems
- Engage in any activity prohibited by applicable law
We reserve the right to restrict or terminate access to our services where we reasonably believe these Terms have been violated.
15. Disclaimer
We aim to provide reliable products, services, and website functionality. However, we do not guarantee that our website will always operate without interruption, delay, error, or security issues.
Individual experiences with XTAND products may vary.
To the extent permitted by applicable law, our products and services are provided subject to the warranties and conditions expressly stated on our website and in our applicable policies.
Nothing in these Terms excludes warranties, guarantees, rights, or remedies that cannot legally be excluded under applicable consumer protection law.
16. Limitation of Liability
To the fullest extent permitted by applicable law, XTAND will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, services, or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Your statutory consumer rights remain unaffected.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold XTAND harmless from claims, liabilities, damages, losses, or reasonable expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another party's rights.
This provision does not apply where prohibited by applicable law.
18. Privacy
Your privacy is important to us.
Our collection, use, storage, and handling of personal information are governed by our Privacy Policy.
Please review our Privacy Policy to understand how we handle personal information when you visit our website or purchase XTAND products.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes in our products, services, business practices, website functionality, or applicable legal requirements.
When these Terms are updated, the revised version will be published on this page and the “Last Updated” date will be changed accordingly.
Changes will apply as permitted by applicable law.
20. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other applicable policies displayed on our website, constitute the agreement governing your use of our website and services, subject to applicable law.
22. Governing Law
These Terms will be governed and interpreted in accordance with the laws applicable to the legal entity operating XTAND and xtandtech.com, without limiting any mandatory consumer protection rights available to customers under the laws of their country or region.
The specific governing jurisdiction may be further identified or updated as appropriate based on the XTAND operating entity.
23. Contact Information
If you have questions regarding these Terms of Service, your order, or our services, please contact:
XTAND Customer Support
Email: service@xtandtech.com
Website: xtandtech.com