Refund policy

At XTAND, we are committed to delivering high-quality products and a reliable customer experience. If you are not completely satisfied with your purchase or experience an issue with your product, our Customer Support team is here to assist you.

1. 30-Day Return Policy

We offer a 30-day return period from the date you receive your order.

To be eligible for a return, the product must be in its original condition, with no excessive wear, intentional damage, unauthorized modification, or missing components. Original packaging, accessories, manuals, and other included items should be returned whenever reasonably possible.

Before returning any product, please contact XTAND Customer Support at service@xtandtech.com to request return authorization and instructions.

Please do not send a product to any XTAND warehouse or other address without first receiving return instructions from our Customer Support team.

2. Return Eligibility

Eligible returns may include:

  • Change of mind
  • Product does not meet your expectations
  • Incorrect product or size ordered
  • Incorrect product received
  • Product arrived damaged or defective
  • Other eligible issues with your order

Products showing damage caused by misuse, improper handling, unauthorized modification or repair, or excessive wear may not qualify for a standard return.

XTAND reserves the right to inspect returned products before approving a refund.

3. Return Shipping Costs

If the return is due to a verified product defect, shipping damage, or an incorrect item sent by XTAND, XTAND will cover reasonable return shipping costs where applicable or provide an appropriate return shipping solution.

For returns due to change of mind, personal preference, incorrect size selection by the customer, or other reasons not caused by XTAND, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return resulted from an error by XTAND or a refund is otherwise required by applicable law.

4. Restocking Fee

XTAND does not charge a restocking fee for eligible returns.

5. Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method within 5–7 business days after approval.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

6. Exchanges

If you received an incorrect, damaged, or defective item and would like an exchange, please contact service@xtandtech.com.

Depending on product availability and the circumstances of your request, we may arrange a replacement, exchange, or another appropriate solution.

7. How to Return an Item

To request a return:

  1. Contact service@xtandtech.com and provide your order number and reason for return.
  2. If applicable, provide photos or videos showing the product and the issue.
  3. Wait for return authorization and shipping instructions from XTAND Customer Support.
  4. Pack the product securely, including its accessories and original packaging whenever reasonably possible.
  5. Ship the product using the return address confirmed by XTAND Customer Support.
  6. We recommend using a trackable shipping method and retaining your shipping receipt and tracking information until your return has been completed.
  7. Once the returned product has been received and inspected, we will notify you of the refund or exchange status.

U.S. Return Facilities

XTAND currently uses return facilities in the United States, including:

West Coast Return Facility
15939 E Valley Blvd
City of Industry, CA 91744
United States

East Coast Return Facility
329 Wyckoff Mills Rd
East Windsor, NJ 08520
United States

Important: The return facility for your order will be determined by XTAND Customer Support based on your order and return circumstances.

Do not ship a return directly to either address unless XTAND Customer Support has specifically confirmed that address for your return. Unauthorized or unapproved returns may result in processing delays.

These facilities are used for return processing. In-person or walk-in returns are not offered unless explicitly arranged and confirmed in advance by XTAND Customer Support.

8. 1-Year Limited Warranty

Eligible XTAND products purchased through our official website are covered by a 1-Year Limited Warranty, beginning from the original date of purchase.

During the warranty period, if a product develops a verified defect in materials, electronics, workmanship, or functionality under normal and intended use, XTAND may, as appropriate, provide repair, replacement, or another warranty remedy.

This limited warranty does not affect any statutory rights you may have under applicable consumer protection laws.

9. What the Warranty Covers

Our 1-Year Limited Warranty generally covers:

  • Manufacturing defects
  • Defects in materials or workmanship
  • Electronic module malfunction under normal and intended use
  • Structural or functional failures caused by manufacturing issues
  • Other product defects verified by XTAND Customer Support

10. What the Warranty Does Not Cover

The warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage that does not affect product functionality
  • Damage caused by accidents, misuse, abuse, or improper use
  • Damage caused by improper storage or maintenance
  • Damage caused by unauthorized modification, disassembly, or repair
  • Damage caused by failure to follow product instructions
  • Loss or theft
  • Products purchased from unauthorized sellers where valid proof of purchase cannot be verified

11. Warranty Claims

To request warranty service, contact service@xtandtech.com and provide:

  • Your order number or valid proof of purchase
  • A description of the issue
  • Clear photos or videos showing the problem
  • Any additional information reasonably requested by our Customer Support team

We may ask you to perform basic troubleshooting before approving a warranty claim.

Once the issue has been reviewed and confirmed to qualify under the warranty, we will provide further instructions.

12. Damaged, Defective or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, defective, or incorrect, contact service@xtandtech.com as soon as possible and provide your order number along with photos or videos showing the issue.

Our Customer Support team will review the situation and provide an appropriate solution.

Please keep the product, original packaging, and included accessories until your claim has been reviewed.

13. Contact Us

For returns, exchanges, refunds, or warranty assistance:

XTAND Customer Support
Email: service@xtandtech.com
Website: xtandtech.com

30-Day Returns · No Restocking Fee · 1-Year Limited Warranty · Dedicated Customer Support