FAQs

Frequently Asked Questions

Product FAQs

1. What is the XTAND Patella Strap?

XTAND Orion is an AI-powered smart patella strap designed to provide intelligent, dynamic knee support during movement. Unlike traditional static knee straps, it recognizes movement patterns and adapts support to different activities.

2. How is XTAND Patella Strap different from a traditional knee strap?

Traditional knee straps mainly rely on fixed compression. XTAND Orion combines patellar support with AI motion sensing and dynamic adaptive support, allowing the product to respond to movement instead of providing the same static pressure at all times.

3. How does the AI technology work?

XTAND Orion uses its X-Intention Motion Sensing Engine to recognize movement patterns and adjust support according to your activity, helping provide more responsive support during everyday movement and exercise.

4.  Is XTAND Patella Straponly for professional athletes?

No. Orion is designed for both everyday active users and athletes. It can be used during workouts, sports, walking, climbing stairs, and other activities where additional knee support is desired.

5. Is XTAND Patella Strap a medical device or a replacement for medical treatment?

XTAND Orion is designed to provide supportive assistance during movement. It is not intended to replace professional medical diagnosis or treatment. If you have an injury, persistent pain, or a medical condition affecting your knee, consult a qualified healthcare professional before use.

6.  What if I feel discomfort while wearing it?

Stop using the product and check the fit and positioning. Make sure it is not excessively tight or incorrectly positioned. If discomfort or pain persists, discontinue use and consult a qualified healthcare professional.

Shipping, Returns & Warranty

1.  How do I make a warranty claim?

Contact our customer support team with your order number or proof of purchase, along with photos or videos showing the problem. Once the issue has been reviewed, we will provide the appropriate warranty instructions.

2.  Where can I contact XTAND?

For product questions, returns, exchanges, or warranty support, contact us at
service@xtandtech.com. Please include your order number when contacting us about an existing purchase.